SHIPPING &
RETURNS.
This policy applies to orders placed through the Airmarkt marketplace shop only. It does not apply to Reels or Tweets, which are covered separately in our Terms and Conditions and Privacy Policy.
Last updated: 14 July 2026
Airmarkt Ltd ("Airmarkt", "we", "us") operates the marketplace that connects Brands and Buyers, but Airmarkt does not manufacture, warehouse, or ship any products. Every order placed through the Platform is shipped directly by the Brand you ordered from. Airmarkt is not a carrier, logistics provider, or party to the shipping contract.
2.1 Estimated delivery timeframes and shipping costs are set by each Brand and shown at checkout before you confirm your order.
2.2 Delivery estimates are not guaranteed. Delays can occur due to stock availability, courier issues, or circumstances outside the Brand's control.
2.3 Any minimum order quantity or value required by a Brand is displayed on the relevant listing or at checkout.
If your order arrives damaged, incorrect, incomplete, or does not arrive at all, contact the Brand directly in the first instance, using the contact details provided on their Airmarkt profile or order confirmation.
If you are unable to reach a resolution with the Brand within a reasonable time, you may contact Airmarkt at sara@airmarkt.com. We will aim to acknowledge your query within 2-4 business days and may act as a mediation point of contact between you and the Brand, but Airmarkt is not obliged to resolve the dispute or issue a refund itself.
4.1 Returns must be requested within 14 days of delivery. Returns are handled directly between the Buyer and the Brand, subject to any further conditions the Brand sets (for example, requiring goods to be unopened, or excluding returns on certain product categories), which will be stated on their profile or at checkout.
4.2 As Airmarkt facilitates wholesale (bulk) orders, Brands may apply stricter return conditions than typical consumer retail — for example, no returns except for goods that are damaged, defective, or materially different from their listing description. Any such conditions must be clearly stated by the Brand before an order is placed.
4.3 Buyers should inspect deliveries promptly and report any issues to the Brand as soon as reasonably possible.
5.1 Where a Brand agrees to a refund, it will be processed back to the original payment method via our payment processor, Mollie. Refund processing times depend on Mollie and the Buyer's card issuer or bank, and are typically a number of business days.
5.2 Airmarkt's transaction fee is charged on completed orders and is not automatically refunded to the Brand when a refund is issued to a Buyer, in line with our payment processor's fee structure.
Orders may be cancelled before a Brand has accepted or begun fulfilling them, subject to the Brand's own cancellation policy displayed at checkout. Once an order has shipped, it is treated as a delivery issue or return under Sections 3–4 above, not a cancellation.
For any shipping, delivery, or returns query you are unable to resolve directly with a Brand:
Airmarkt Ltd
9 Riverdale Gardens, Twickenham TW1 2BX
sara@airmarkt.com